Forum Discussion

coach-c's avatar
coach-c
New Contributor
3 years ago

Single email reappears after it's been deleted.

I have one email message in my in box that keeps reappearing after I delete it. I've deleted using webmail, tried moving it to another folder, and within minutes, it reappears as a new message. And y...
coach-c's avatar
coach-c
New Contributor

I have done all the above.  The exact email keeps returning, with the same date and time.  I have tried dragging it to another folder.  The copy of the email goes into the folder, but shortly thereafter the same email reappears in my in box as unread.

It is not linked to any other account.  Normally I access my email using IMAP on Outlook, but when the email kept reappearing, I went in and deleted it using webmail, with the same results.

CurtB's avatar
CurtB
Valued Contributor III
3 years ago

After you delete the email, open your Trash folder and delete it from there too.  Exit and re-open Webmail.  Did the email return?

  • coach-c's avatar
    coach-c
    New Contributor
    3 years ago

    Have done that as well.