This is still an ongoing issue for me and I also live in Oklahoma and playing on the AWS East coast servers and have been experiencing this for about 7 months now. It all started back in the summer of 2018. I have also attempted all the troubleshooting steps in this forum and its unbelievable this issue is still unresolved.
You can literally hook up your same equipment to any other form of internet whether it be phone tethering with Verizon, AT&T, or etc or use a vpn and get no issues but as soon as you go back to cox’s Network you have issues, but they are 100% sure it’s not their fault. Give me a break. Just by those troubleshooting steps you can determine that the issue is on cox’s End. Cox treats it’s customers like they’re still morons stuck in the 90’s on Dial up. Problem is people can easily research their issues online and find fixes and others that have similar issues it’s not just word of mouth anymore. This issue will eventually smack them in the face one day. I hope the NPC employees will actually do something about it sometime this year.
I literally online chatted with 3 different techs and called last night and explained what was going on and referenced this forum and the last tech I spoke to said they would have someone look into the issue further I have the full transcript of the conversation. I also asked if it was really true they don't support online gaming to cloud based services and was reasured this was indeed not true. If anyone want to call the support line and ask about the issue reference "fortnite AWS server issues". If they can't fix this issue it's a definite good bye to Cox.
Also ask for a CAG tech not just a help desk teir 1 agent.
They will not take the initiative to fix this problem plain and simple. They will refer you to talk with Fortnite and say they must put in a request for AWS to have the issue resolved. Only problem Fortnite does not have a phone number for support and their support team is really horrid. Next best thing would be to attempt to contact ASW support, but you must have an account to get any support help and that is for your own service not someone else's. It's unbelievable you pay money to your ISP and they can not take the initiative to make sure their service is excellent and have a problem fixed that so many customer's are experiencing. If you plan on gaming any further into the future leave cox now, because their support is just to blame someone else and take your money.
