Same here. Past couple months upload packet loss has gotten very noticeable in online gaming. Don't notice to much during normal internet browsing but there have been times when speeds have dropped down to 1-2 mbps. Can be seen on Fortnite the easiest as they have a netstat tool that shows packet loss % during the game. Mine will range from 2-10% on a good day but during peak times will go up to 50-60%. Was told that our modem may be the issue by tech support so went and bought an Arris sb8200. No change but did notice that upstream power levels seem to be very low, 25-29 dbmv, when the manual says they should be mid to high 40's.
Thanks for the response Becky. What are desired downstream and upstream power levels and SNR on your network? I have have seen upstream up to about 30-32 dbmv but not any higher than that.
Becky, We had a tech come out on Sunday and he put an attenuator right behind modem. Looks like it brought the upstream power up a bit. Unfortunately we are still experiencing very high packet loss to AWS (Fortnite and Overwatch). What's the next step?
