Forum Discussion

pd91's avatar
pd91
New Contributor III
7 years ago

Severe packet loss (Upload) to amazon web services (Fortnite) - UPDATE 1/9

UPDATE - I suspect this packet loss issue may be fixed very soon. Maybe within the next week. That's all I'll say for now - I'll update again soon Yep, another AWS packet loss post. Have none of...
ulf301's avatar
ulf301
New Contributor

I have the same issues in streaming vids and in WOW ... major latency issues for over a month now.  Also decided to power up my XBOX today and had same problems on every game i played (4 different major games) and every one lost connection every 5 minutes.  This is pathetic and clearly is a cox issue ... not the gaming companies.  Im at the point of disconnecting my service and going with a slower competitor just to have stability.  customer service is of zero help ..... running speedtests and resetting my modem isnt going to solve this major issue

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Ulf301, we are truly sorry you're experiencing issues with our internet service. We value your business and would hate to see you leave the Cox family. Would you mind sending this over to cox.help@cox.com? I'd like to take a look at your equipment in greater detail. Additionally, we may have to send out a service technician. -Kevin