Several one minute outages each day
Hi, I'm at my wit's end. I'm currently connected with a Cox modem, right next to the dmarc to eliminate "inside wiring" as an issue. I tried connecting a laptop in wired to my modem, replace the o...
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Are you in New Orleans? I've been having the EXACT same issue. Multiple times a day. And get this - it's always at either 29 or 59 minutes past the hour. It's extremely frustrating as it interrupts both mine and my wife's work.
I've chatted with Cox multiple times but they have been no help.ive looked at my modem logs, and the disconnect is happening at their level - it's 100% a Cox issue, yet they want to send a service tech out and charge $150 if they don't find an issue - and of course they don't find any issues because it's a Cox problem.
Finally, something similar to this was happening a few years ago and they gave me the run around (and charged me for a tech visit). They eventually admitted that they were doing ongoing maintenance in our area.
Yes, I am. For nearly the entire MONTH of June, my cable television has been going out NIGHTLY at around the same time. It has become predictable. Now it is also doing it in the daytime. Had THREE different technicians come out! They were all here for a total of about SEVEN hours, over SEVEN appointments! They keep leaving, telling me that the problem is solved. I know they mean well, and are sincerely trying to get it fixed, but nothing that they have done has solved the problem. I can't stand this any longer!
I've been struggling to get support. Every time I contact Cox, they fail to understand that it's an intermittent issue. The response I get every time is "your modem looks fine, no issues, but we'll send a tech out." Finally got sick of it and then last night I blasted Cox thru multiple channels including publicly on Facebook. One of the techs finally escalated it to the local office. The local office has not responded yet, but miracle of miracles, no outages today (we typically have 5-6 by now). So I'm wondering if the local office is doing things under the radar .. this literally happened about two years ago, and they finally admitted it
