SERVICE

Hi Paladin, we are sorry that you're having a poor and unpleasant experience with our products and services, and we would appreciate the opportunity to work with you. In reference to slow speeds, are you on WiFi or are you on a hard-wired connection? We generally recommend performing hard-wired speed tests every now and again, as this can help determine if the issue may be caused by inadequate WiFi coverage. I am including some information on ways to improve your internet experience:

www.cox.com/.../ways-to-improve-your-internet-speed-experience.html
www.cox.com/.../fixing-slow-wifi.html

If you have any splitters inside the home, please ensure they are in working condition. Splitters can experience signal degradation over time or simply fail without warning. Please also make sure all connections are tightly secured and free of damage. For additional support, please feel free to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator