Service call suspended?
Service has been out for weeks. Technician came Wednesday Jan 10. He said he could not access the line on the pole due to a tree limb. He said he would have Cox maintenance crew come trim the tre...
Forum Discussion
Thanks for the reply. No storm. Internet hasn’t worked right since I signed up four months ago. I keep getting the runaround. Both the pole and the tree are across the fence in somebody else’s yard. I can’t access either. It’s in the backyard, not the city’s ROW along the street. As for my address, it’s in the phone book and on Google.
OK, you can just wait for a moderator to do it. It is against forum policy to post private info.
Sounds like your in a tough situation with it not being on your property or town property. I wish you luck. Are you totally down right now?
Thanks. Totally down. Service has worked maybe 7 days out of four months. Can’t get answers. There are no other providers either. I guess that is how they get away with it. I’m going to try a dedicated mobile hotspot next and just give up on Cox.
Hi, there. I'm really sorry for the ongoing issue with your service. I want to help in any way I can. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're glad to assist you with this.
