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SoonerDave's avatar
SoonerDave
New Contributor
3 years ago

SB8200 lost upstream bonded channels - power too low

For about one year now, I've had an Arris SB8200 cablemodem and Cox 300Mbps Internet tier, and this has worked esssentially flawlessly in that time. I've had Cox Internet even longer with very few is...
bonded upstream
sb8200
speed problem
SoonerDave's avatar
SoonerDave
New Contributor
3 years ago

Just an update: Tech came out today and measured from pedestal to demarc and said downstream signals were OK but not ideal, and agreed upstream signals are too low. He replaced the box (coupler) at the demarc, then measured on the line from the demarc to the outlet, and said the line from the demarc to the outlet should be re-run.

He was exceptionally nice and I was very impressed with him. He will return in the morning to run the new line in our attic before the temperature hits broil.

JonathanJ's avatar
JonathanJ
Former Moderator
3 years ago
@SoonerDave

I apologize for any inconvenience this has caused. Glad to hear a tech was out and working towards a resolution. Please let us know if you continue to have an issue after the next visit.

Jonathan J
Cox Moderator