Forum Discussion

gatorfan86's avatar
gatorfan86
New Contributor
4 years ago

Returned service fee for credit card??

I had an issue with my card being charged through AutoPay and then got charged $30 for a returned payment fee on my Internet service. There is no "returned payment" for a credit card - the payment is declined by the credit card company not me. What the heck is going on here? This was not a bank draft and when I manually put in my credit card details the payment went through.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Gatorfan86

    Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. For further assistance, please email us at cox.help@cox.com with your full name and address.



    Ben S.
    Cox Support Forums Moderator