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Zenati's avatar
Zenati
New Contributor
3 years ago

Repeated Connection Drops

Started having connection dropping over and over. Modem logs showing errors. Unsure if this is related but there was an outage in my area yesterday. I think my power levels and SNR are in appropriate ranges but I am getting these errors in the logs of my SB8200. A technition was here recently and replaced a splitter and the conector which showed some corosion. What additional troublshooting can be perfomend or what are the next steps I should take?

Things of note

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;" 

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

"Dynamic Range Window violation"

Connection

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 855000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
13 Locked QAM256 855000000 Hz -5.3 dBmV 38.9 dB 6074 6324
1 Locked QAM256 783000000 Hz -3.2 dBmV 39.6 dB 4544 12549
2 Locked QAM256 789000000 Hz -3.3 dBmV 39.5 dB 10884 30907
3 Locked QAM256 795000000 Hz -3.7 dBmV 39.6 dB 5983 13776
4 Locked QAM256 801000000 Hz -4.1 dBmV 39.5 dB 10760 24829
5 Locked QAM256 807000000 Hz -4.2 dBmV 39.3 dB 6735 16241
6 Locked QAM256 813000000 Hz -4.2 dBmV 39.3 dB 10966 27318
7 Locked QAM256 819000000 Hz -4.4 dBmV 39.3 dB 11080 26061
8 Locked QAM256 825000000 Hz -4.6 dBmV 39.0 dB 10256 22546
9 Locked QAM256 831000000 Hz -4.5 dBmV 39.2 dB 11172 23877
10 Locked QAM256 837000000 Hz -4.9 dBmV 39.1 dB 10767 23282
11 Locked QAM256 843000000 Hz -5.2 dBmV 38.8 dB 11088 24523
12 Locked QAM256 849000000 Hz -5.3 dBmV 38.8 dB 13173 26708
14 Locked QAM256 861000000 Hz -5.6 dBmV 38.7 dB 45704 73977
15 Locked QAM256 867000000 Hz -5.5 dBmV 38.7 dB 10870 26687
16 Locked QAM256 873000000 Hz -5.3 dBmV 38.6 dB 10785 26345
17 Locked QAM256 879000000 Hz -5.4 dBmV 38.6 dB 18072 35557
18 Locked QAM256 885000000 Hz -6.1 dBmV 38.2 dB 9140 21838
19 Locked QAM256 891000000 Hz -5.8 dBmV 38.3 dB 21525 35385
20 Locked QAM256 897000000 Hz -5.6 dBmV 38.2 dB 13829 31607
21 Locked QAM256 903000000 Hz -5.7 dBmV 38.0 dB 10462 25680
22 Locked QAM256 909000000 Hz -5.6 dBmV 38.2 dB 9869 23624
23 Locked QAM256 915000000 Hz -5.7 dBmV 38.1 dB 9376 21078
24 Locked QAM256 921000000 Hz -5.9 dBmV 38.1 dB 8899 20554
25 Locked QAM256 927000000 Hz -6.4 dBmV 37.8 dB 9732 23748
26 Locked QAM256 933000000 Hz -5.8 dBmV 38.3 dB 12956 26429
27 Locked QAM256 939000000 Hz -5.2 dBmV 38.5 dB 10569 26521
28 Locked QAM256 945000000 Hz -5.5 dBmV 38.2 dB 11892 27305
29 Locked QAM256 951000000 Hz -5.8 dBmV 38.1 dB 11385 27547
30 Locked QAM256 957000000 Hz -5.7 dBmV 37.9 dB 13161 28145
31 Locked QAM256 963000000 Hz -6.2 dBmV 37.6 dB 14066 30623
32 Locked QAM256 969000000 Hz -6.1 dBmV 37.6 dB 13096 34311
159 Locked Other 300000000 Hz -0.4 dBmV 41.2 dB 8783612 9649



Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 43.0 dBmV
2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 44.0 dBmV
3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 44.0 dBmV
4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 47.0 dBmV
5 6 Locked SC-QAM Upstream 14600000 Hz 3200000 Hz 44.0 dBmV



Current System Time: Mon Jun 14 13:40:33 2021

Errors

Date Time

Event ID

Event Level

Description

06/14/2021 13:41

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:41

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:30

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

82000500

3

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:30

74010100

6

"CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001100

5

"RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

2436694061

5

"Dynamic Range Window violation"

06/14/2021 13:21

82001200

5

"RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

67061600

6

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

73040100

6

"TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

06/14/2021 13:21

68000300

5

"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;"

 

A speedtest result from the official Cox page for my gigablast service gave me 89.9 Mbps down and 24.4 Mbps up

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  • BenS1's avatar
    BenS1
    Former Moderator
    3 years ago
    Hi @Zenati

    I know how frustrating it is to have internet issues that connection. Since you mentioned a splitter, can you please bypass the splitters and screw the coaxial directly into the wall from the modem?

    Ben S.
    Cox Support Forums Moderator
    • Zenati's avatar
      Zenati
      New Contributor
      3 years ago

      my internet service restored on its own yesterday evening. Today it went down again. I went to the eave and bypassed the splitter the technician installed from the line coming in from the pole. Internet is back with speed test looking good and these connection stats.
      Could this be heat related? The past days have had hot afternoons and that's when things went down. Also if it's good without the splitter is it a bad splitter or I just can't use one?

      Startup Procedure
      Procedure Status Comment
      Acquire Downstream Channel 429000000 Hz Locked
      Connectivity State OK Operational
      Boot State OK Operational
      Configuration File OK
      Security Enabled BPI+
      DOCSIS Network Access Enabled Allowed

      Downstream Bonded Channels
      Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
      45 Locked QAM256 429000000 Hz 2.8 dBmV 40.4 dB 8984 9208
      1 Locked QAM256 783000000 Hz 1.9 dBmV 39.1 dB 6402 14196
      2 Locked QAM256 789000000 Hz 1.9 dBmV 39.1 dB 12999 32666
      3 Locked QAM256 795000000 Hz 1.6 dBmV 39.2 dB 8058 15485
      4 Locked QAM256 801000000 Hz 1.4 dBmV 39.1 dB 13332 26927
      5 Locked QAM256 807000000 Hz 1.2 dBmV 39.1 dB 9034 18207
      6 Locked QAM256 813000000 Hz 1.1 dBmV 39.1 dB 13139 29076
      7 Locked QAM256 819000000 Hz 0.8 dBmV 39.1 dB 13194 27950
      8 Locked QAM256 825000000 Hz 0.6 dBmV 38.9 dB 12732 24410
      9 Locked QAM256 831000000 Hz 0.6 dBmV 39.0 dB 13613 25814
      10 Locked QAM256 837000000 Hz 0.4 dBmV 38.8 dB 13773 25444
      11 Locked QAM256 843000000 Hz 0.3 dBmV 38.8 dB 14294 26787
      12 Locked QAM256 849000000 Hz 0.1 dBmV 38.7 dB 16114 28832
      13 Locked QAM256 855000000 Hz 0.1 dBmV 38.7 dB 48675 76045
      14 Locked QAM256 861000000 Hz -0.3 dBmV 38.5 dB 13914 28880
      15 Locked QAM256 867000000 Hz -0.2 dBmV 38.5 dB 13353 28314
      16 Locked QAM256 873000000 Hz -0.1 dBmV 38.5 dB 20525 37692
      33 Locked QAM256 357000000 Hz 1.4 dBmV 40.1 dB 12100 23941
      34 Locked QAM256 363000000 Hz 1.5 dBmV 40.4 dB 23633 37203
      35 Locked QAM256 369000000 Hz 1.5 dBmV 40.4 dB 15614 33346
      36 Locked QAM256 375000000 Hz 1.8 dBmV 40.5 dB 12647 27398
      37 Locked QAM256 381000000 Hz 2.1 dBmV 40.6 dB 11742 24992
      38 Locked QAM256 387000000 Hz 2.2 dBmV 40.5 dB 11265 22570
      39 Locked QAM256 393000000 Hz 2.3 dBmV 40.6 dB 10908 22063
      40 Locked QAM256 399000000 Hz 2.5 dBmV 40.7 dB 11875 25387
      41 Locked QAM256 405000000 Hz 2.6 dBmV 40.6 dB 15273 28222
      42 Locked QAM256 411000000 Hz 2.5 dBmV 40.5 dB 12694 28401
      43 Locked QAM256 417000000 Hz 2.6 dBmV 40.5 dB 14268 29203
      44 Locked QAM256 423000000 Hz 2.8 dBmV 40.5 dB 14194 29374
      46 Locked QAM256 435000000 Hz 2.7 dBmV 40.2 dB 15593 30017
      47 Locked QAM256 441000000 Hz 2.8 dBmV 40.3 dB 16818 32848
      48 Locked QAM256 447000000 Hz 2.9 dBmV 40.3 dB 15038 36701
      159 Locked Other 300000000 Hz 4.9 dBmV 41.2 dB 889026597 208502



      Upstream Bonded Channels
      Channel Channel ID Lock Status US Channel Type Frequency Width Power
      1 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 38.0 dBmV
      2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 39.0 dBmV
      3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 39.0 dBmV
      4 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 40.0 dBmV