Who hacked what?
I too received the "We've detected MALWARE" on your email account.
BUT - they do give the correct last 4 digits of my account number. And a valid email for Cox. Also the correct first name f...
Forum Discussion
Ok... the answer is COX is either currently getting hacked, or has just discovered they've been hacked and the CUSTOMER SUPPORT LINE IS SWAMPED!!!!! Of course, they tell you to change you password on the IVR, but the gutless cowards give no other info.
- The Cox Network Security team actively monitors Cox.net user accounts for suspicious activity that may indicate a Cox.net User ID and password have been compromised. To confirm such an email is valid, go to www.cox.com, log in through the My Account drop down box, select the drop down again, and then click "Email Notification History" on the left side of the page. If you receive such an email, please reset your Cox.net password to something brand new; something you have never used as a Cox password. The following Cox password requirements apply:
• Must be between 8 and 24 characters long
• Must include both letters and numbers
• Must not include any form of the word password
• Must not include customer's user ID
• May include special characters: !@#$%^*()
• Is case sensitive, so SaMpLe24 is different than sample24
After resetting your password, log out of your account and then log back in with the new password on all devices. -Becky, Cox Support Forums ModeratorHi Becky -- Who do I ask what the suspicious activity was? My personal suspicion is that there is NO ONE who can say. Where is the press release that says Cox email systems discovered to be under attack? If they are, the bad guys already know it.
- Hi Mick536, we have no further information at this time. I'm sorry! -Becky, Cox Support Forums Moderator
What will happen if I do nothing? This all sounds suspicious to me.
- Hi ALMaxwell. If you do nothing, you won't be able to access the account(s) that are compromised as we have temporarily disabled them until the password is updated to a totally new password. Thanks, Lisa - Cox Support Forums Moderator
