Forum Discussion

tjlandry99's avatar
tjlandry99
New Contributor
5 years ago

Very odd issue - IPv6 Firewall causing unbearable packet loss?

     Ever since moving my services to a new address two weeks ago, I've had intermittent outages and packet loss. I brought over my equipment from my last residence (Technicolor CGM4140COM Gateway) a...
KevinM2's avatar
KevinM2
Former Moderator
@tjlandry99 Hello, we are so sorry you're continuing to have these issues. Can you please email us at cox.help@cox.com? This case has been sent over to our Field Escalation Team for review. We'd like to get you scheduled for another service appointment, and we will be closely monitoring this escalation until it is resolved. -Kevin M. Cox Support Forum Moderator
tjlandry99's avatar
tjlandry99
New Contributor
5 years ago

I sent an email and I have an appointment set up for 7/10. Will update accordingly.