Forum Discussion
You shouldn't know. Just questions for you to ask the tech. Do you subscribe to Complete Care? If not, what happens if new cable doesn't fix problem...no charge?
I does get too hot in attics for you, I and stocky guy...but not for metal and hard plastic. No electrical wiring or wood up there?
I hope a new run will fix it...but heat is a stretch.
Ordinarily I would agree, but I think even PVC insulators can start to suffer from thermal breakdown if exposed to 150* for extended periods of time. Given that cable has been in that attic - at least part of it for 20 years - replacing the entire run from the demarc to the drop isn't a meritless idea.
- SoonerDave2 years agoNew Contributor
Putting a final bow on this issue:
1. We did have confirmed upstream signal issues from Cox. Those have been fixed.2. The tech ran a completely new cable from the demarc to my wall outlet.
3. Signal tests showed perfect for strength and throughput.
4. Connected from cablemodem to WIndows laptop - speeds perfect.
5. Moved connection from cablemodem back to firewall appliance - speeds throttled down to about 25% of normal.
6. Chatted with Cox tech, reviewed situation, sent someone out to double-check speeds and signal strengths. THey did, all good.
7. Reconnected to my firewall appliance, low speed returns.
8. Temporarily reconfigured firewall appliance to get direct connection from cablemodem rather than through virtual machine hosting firewall: full speeds realized
9. I was able to do some further internal performance testing and confirmed the problem has arisen somewhere within the configuration of my firewall appliance, which is decidedly a non-standard beast. Obviously not Cox's job to support that.
Bottom line, Cox is delivering what they promised, and i have to research the slowdown issue on my end.
Thanks to everyone who tried to help in this thread.
- Bruce2 years agoHonored Contributor III
Let's see some perfect signals!