Forum Discussion

SueJohnson's avatar
SueJohnson
New Contributor II
4 months ago
Solved

Anybody else hate the new webmail interface?

The old interface was one line for each email. The new one has 6 or 7 lines for each email meaning you can only see 2 emails at a time without scrolling. And in my case where I am subscribed to the H...
  • CurtB's avatar
    CurtB
    4 months ago

    When you get to that panel, hover your cursor over All settings ... at the top.  Notice how the cursor changes shape?  That's because it's a link to All settings, 

    1. Click Settings > 2. Click All settings ... > 3. Click Inbox > 4. Uncheck: Show text preview 

    • Click Settings icon
    • Click All settings ... at top of the panel that will be displayed.

     

     

    • Click Inbox (default)
    • Uncheck Show text preview

     

    It takes three clicks.  (Inbox is the settings default).  This is the SOLUTION to your issue.

Former_Email_Us's avatar
Former_Email_Us
New Contributor

This "improved" change is fixing something that didn't need to be fixed.  It was nice to see ALL current emails in the INBOX.  No option given to return to how it was working before.  If this change is the only option given by Cox, I guess it's time to go shopping.

TiffanyR's avatar
TiffanyR
Moderator
4 months ago

Hello SueJohnson and Former_Email_Us, 

I am sorry to hear that the email changed unexpectedly. I can understand how changes like these can be frustrating. Can you go to https://myemail.cox.net/appsuite/ and under settings change the Layout? I would probably recommend List to see the most emails at once, but you can try each to see which suits your needs. 

  • SueJohnson's avatar
    SueJohnson
    New Contributor II
    4 months ago

    List is the current way I see it which I complained about. Changing it to vertical increases it so I see 3 and a half emails instead of 2 but this is still unacceptable. Horizontal only shows 1.

  • SueJohnson's avatar
    SueJohnson
    New Contributor II
    4 months ago

    Oh and the vertical one does not show the delete icon, so I will have to go back to the list one and see only 2 emails with 6 or 7 lines each