Cable box questions (missing channels, interface)
Hello, I signed up for cable about a year ago (Gainesville, FL market) and received an Explorer 4642HDC cable box (running Passport 5.7 guide). I have the following questions:
a) HD versions of many channels do not show up in guide. For example, only HBO and HBO2 (1300, 1301) show up. All other HBO channels do not, although their SD channel version is available. Manually keying in channel number on remote does not work either, interface quickly flashes ???? as channel number and does not change to channel. Is there any solution for this? I've already tried resetting box several times.
b) Bringing up the channel guide switches the display to a 4:3 aspect ratio with an interface indistinguishable from the cable box I had 10-15 years ago. Is there any way to change the guide to HD?