Also received a call from the executive office following my FCC and AZAG complaints (she was responding to the latter as the FCC one had not been received yet). She was completely transparent and was aware of the saturated node (CMTS 10.38.180.1) in my area (Chandler, AZ - southwest corner of Ray and McClintock) and told me they had not planned to split them in all of 2020, but because of the COVID-19 outbreak, they have invested all their resources into making it happen as soon as possible. No concrete date given (situation was described as "fluid"), but she agreed to compensate my account till the issue is fully solved, and will update me every step of the way. I will relay the updates to here as well.
I was apparently the first AZAG consumer complaint she received. She also had two FCC complaints (not including mine which she has yet to receive).
Definitely file the complaint to at least receive compensation until this situation is resolved!
