Hi Jhajek1957, it sounds like you've been through quite a lot in trying to get this billing issue resolved. I'm sorry for the frustration this has caused! I had a similar experience many years ago and I remember the energy I spent trying to get the issue resolved. You've come to the right place! I can help. Since I'm going to need your address and other personal information, I'd like to take this off our public Forums and into a private conversation. So that we can investigate and resolve the issue with your account(s), please email Cox.Help@cox.com with your full name, address, and a link to this post. We'll get to the bottom of this for you!