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That story you got is pure BS! Those apts would not cause your internet to be down! It is sad that you feel it is okay to shut them down but not you?
I finally got a phone rep to contact the level 3 maintenance rep assigned to my ticket. He read the correspondence out loud to me as he received it.
My home is at the end of the line from Helix Apartments. Any noise or interference coming from the complex is degrading my connection and causing 20-30% packet loss and low speeds.
The noise on the line is being created by bad wiring in the apartments and maintenance team has yet to be able to track it down. So yes, Cox is not going to disconnect 100+ apartment to troubleshoot the problem that is only affecting 20+ single family homes. You ask if I’m being fair? Huh? My wiring and equipment is brand new, I’m not ruining anyone’s connection. Cox should absolutely do what it takes to fix my internet. It’s been 4 weeks. If another home has bad wiring then they should be fixed or shut down. If my house was the one causing the issue they would shut me down in a second. I think you didn’t think this through before you asked if I was being fair?
- Recon6 years agoNew Contributor
Cox bought out Prime cable around 1997. I was part of wiring up your town for Cox. Cox could make it where your lines are not connected with the apartments and run a new line. If they wanted they can rewire the complex. But I am sure what ever cost the less is what most companies do. I would run a new line and set up a node for your homes. But I am old school and those days are long gone. Good-luck.
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