Internet Instability
The cox internet is over capacity. if you experience instability, it is not your router, not your cable, not your fault. Don't upgrade to Gigabit speeds if you have 150mb. Your router does not have t...
Forum Discussion
They always have and always will be over capacity because of terrible management and lazy line technicians. Max internet speeds on their lines can easily be calculated with simple math. That's all it would have took to have this not even be a issue, they should have always operated with worst case scenario in mind. ALL of their nodes are over capacity and their line techs will not come out unless it's a life or death situation and their own support centers that you can call can't even set up an appointment with them. THEY ARE THE ONLY ONES THAT CAN SPLIT THE NODE AND ALLEVIATE LINE CONGESTION. I had to get about 6 technicians out because one admitted it was a problem and the line tech came out and did nothing (he stayed in his truck as far as i know because it was raining". The ONLY thing that helped my problem for about a week was there was a storm and lightning took out the power for about 2 seconds and I was getting perfect upload speeds for about a week and was finally able to stream to Twitch with a nice bitrate then it went back to ** and a line tech call me to set up a appointment for the next day and all they did was sent another house tech. That makes number 8. TLDR: Hope for lightning to take out the power to temporarily get the speeds you are paying thousands a year for.
The real problems began when Cox started using contracted techs instead of sending their own people out. The range of incompetence is staggering. I won't allow anyone to touch my property or equipment unless they are true blue Cox techs, and that doesn't always guarantee satisfaction. There have been so many contracted nitwits installing and repairing for so much time that management couldn't fix the issues even if they wanted to, which they don't. Prices skyrocketing, service going down the tubes, not even a break for loyal 20 year customers. Retention offered me 2 dollars off my monthly bill of $200 plus. And I don't have any movie channels. Just basic phone, 150mbps internet (of which the best I've ever gotten was 75mbps at 3am, typical mbps is 12-25) and a basic tv package with contour. Highway robbery!!
