Forum Discussion
KevinM2
Former Moderator
@Littletrooper7, do you have a splitter or an amplifier in the home? Can you please make sure all cables are tightly secured and free of damage? I am seeing a high number of resets and power adjustments, as well as other signal issues. -Kevin M. Cox Support Forum Moderator
Littletrooper7
5 years agoNew Contributor
I called cox support and was told they saw the high number of resets that the modem was doing on it's own. They did a complete reset of modem and walked me through some changes to make on my end. Was told for next 24 hrs I might see the same issue but should not be as bad and should end after 24 hrs. Since call it has still disconnected a couple of times, but not as often as before. Does this sound right to you? Thank you for your feedback.
- BrianM5 years agoModeratorI would doubt anything will change if all that was performed was a reset of the modem. This looks to be more of a signal issue more than likely. Several of the downstream channels are on the low side currently and also seeing a history of timeout errors. We will likely need a technician back out to the home to investigate further. If you would like, we can setup an appointment by email at cox.help@cox.com, include a link to this thread and your home address.
Brian
Cox Support Forum Moderator- Littletrooper75 years agoNew Contributor
You are correct, it's been over 24 hrs, and continue to have same issues. I will send in email with a link to thread. I hope the tech guy comes understand the issue. As mentioned before I have had the tech guys come several other times and not get issue resolved. Thanks for the help.
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