Daily outages in my area. UNACCEPTABLE
There are daily internet outages in my area (92026) this is unacceptable! I need to work remotely and with 0.5Mbps upload speeds, it is impossible. I pay for 300 down/ 30 up speeds and rarely reach t...
Forum Discussion
When the Cox Tech visited you and confirmed there was no issue with your equipment or connections did the tech tell you how it was going to be escalated? Did they give you a ticket number that you can wave around to the COX people? Hopfully the ticket I got (if its real as it's not confirmed yet by any COX Moderator in this thread) will fix our issues if we are on the same node. I have been noticing more of the Cox bucket trucks (some Cox branded and others unbranded) coming into my neighborhood so I believe there is work going on near me. I'm thinking it's related to my ticket. We shall see.
I didn't get a ticket from the tech, he only changed the connectors on the coax cable from the house to the sidewalk, tested it and said it was good. I saw him run the packet loss test with his device and the line was good. That's why I think it's something wrong with the neighborhood node. Hopefully, with your ticket they get to work and find out what's going on.
**Update**
I just ran 5 tests using 5 different servers and the Speeds are back to where they should be!!
My last OOKLA Speedtest shows 277 down and 29.77 up and the 4 other tests were very close to those speeds! I'll keep an eye on this over the course of today to see if the fix is good!
Try running a speed test now to see if anything changed for you.
Good to hear your issue got fixed. I think we might be in different nodes because my speeds are horrible! 211 down and 0.09 up! Ima give them a call.
I'm not going to start celebrating just yet as I know things can get busier later on this afternoon so I'll keep and eye on it. I might put my own modem back online and see if the speeds stay the same and if it does then I can return my COX modem.
You should definitely give them a call and maybe you can reference my ticket# and have them do the same type of investigation in your area. They need to fix issues like this especially now that so many people are working from home.
As I type this I see some of the COX bucket trucks now leaving my neighborhood. 🙂
Good luck to you and keep us posted on your efforts. Maybe our stories can help other people in the same situation as ours.
