It is ridiculous that they blanket locked all the threads relating to the same issue and then responding with a list of generic troubleshooting steps as if we are incompetent. I'm pretty sure the fact we are even on here demonstrates that we are not the average customer who would call in/use their social media services for assistance. Never mind the fact that those troubleshooting steps will not help 99% of us complaining about issues directly tied to Cox's infrastructure / overselling of nodes / rampant marketing of their highest data tiers at a time when most are indoors.
Thank you all for continuing to document and make aware of this issue.
Link to FCC Complaint website: https://consumercomplaints.fcc.gov/hc/en-us
