Forum Discussion

Jincuteguy's avatar
Jincuteguy
New Contributor II
3 years ago

Cox Gigablast upload is very slow and fluctuating throughout the day

Hi guys, I'm in San Diego (92115 area), CA.  And my upload speed have been fluctuating and not consistent.  I have Gigablast and the upload speed supposed to be 30Mbps. But most of the time it's less...
ChrisJ2's avatar
ChrisJ2
Moderator
Hi, Jin. If you are having poor upload to Twitch or Youtube, but it looks OK at a test site, the issue may be the route or site. Your bitrate can be limited by the site to which you are uploading. If you run a traceroute to either site, it may reveal a problem server in the route. On a Windows PC, you would hold down the Windows key (between CTRL and ALT) and press R. In the Run window, type CMD and click OK. At the prompt, you would type "tracert youtube.com or tracert twitch.tv and press Enter. Once the trace is finished, right-click in the middle of that little window and click Select All. This will reverse negative the text. Then press Enter. You now have the data saved in memory. Come here and paste it into this chat with CTRL + V. Thanks in advance.

Chris J Cox Moderator
Jincuteguy's avatar
Jincuteguy
New Contributor II
3 years ago

I don't have problems watching videos on youtube.com or watching streams on Twitch.tv

I only have problems when I do a "live stream" on my youtube or twitch channels

But here are my trace routes to youtube.com and twitch.tv

Microsoft Windows [Version 10.0.22000.527]

(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert youtube.com

Tracing route to youtube.com [142.250.72.238]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms GT-AX11000-1420 [192.168.50.1]
2 6 ms 6 ms 6 ms 10.64.20.1
3 8 ms 8 ms 8 ms 100.120.109.160
4 7 ms 16 ms 9 ms 100.120.108.24
5 11 ms 11 ms 11 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
6 21 ms 22 ms 21 ms 72.215.224.173
7 18 ms 18 ms 18 ms 108.170.238.56
8 20 ms 20 ms 21 ms 209.85.250.41
9 19 ms 22 ms 19 ms lax31s14-in-f14.1e100.net [142.250.72.238]

Trace complete.

C:\WINDOWS\system32>tracert twitch.tv

Tracing route to twitch.tv [151.101.2.167]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms GT-AX11000-1420 [192.168.50.1]
2 7 ms 12 ms 7 ms 10.64.20.1
3 7 ms 8 ms 9 ms 100.120.109.160
4 7 ms 6 ms 8 ms 100.120.108.24
5 12 ms 12 ms 12 ms langbprj01-ae1.rd.la.cox.net [68.1.1.13]
6 * * * Request timed out.
7 11 ms 10 ms 10 ms 151.101.2.167

Trace complete.