This issue has not been resolved for 8 months. I will be leaving for CenturyLink before the next billing cycle, and COX will not be missed. Everyone should file FCC claims against them. They are a terrible, inept and greedy company that deserves to be dismantled.
I am having the same issue now, just made a new post on this. I have a 20ms ping to the servers, but I'm getting up to 12% upstream packet loss.
Had a tech in my home, said all my stuff is perfect. So something is broken with/around Cox.
Create an FCC complaint. This is not a local hardware problem. This is something in routing or hosting on the AWS side...either way Cox needs to assist customers in correcting the issue. They have the clout to work this out.
Already done.
