Random devices and apps can’t connect after outage
At about 7:30 last night there was a widespread outage in our area, though it was never listed as such when we checked on the Cox website. But our internet went down, as did my Mom’s about 10 miles away, and friends in neighboring towns were reporting their Cox internet was down at the same time too.
It’s been almost 24 hours and we only have partial services. We have the Cox Panoramic WiFi modem/router thing. I have reset it 3 times and checked the cables from the wall to the tower. The app shows it is connected and that my devices are connected. But certain smart home devices and even certain programs will not work on WiFi. The Cox App is one of them. I have to turn WiFi off on my phone to get the app to work correctly. Internet browsers including Safari and Chrome behave as if there is no connection, yet we can stream Netflix on the same device. YouTube and chrome cast work but Prime video does not. All Alexa enabled devices are behaving as if there is no WiFi. Echo dots, smart bulbs, ring doorbell are all offline and can not reconnect despite trouble shooting. It isn’t limited to Amazon though. I’m having these issues on an iPhone, Samsung tablet, and Pc laptop as well. Everything was working perfectly prior to the outage last night.
I cannot test the connect speed on the Cox website because to access that page I have to turn the WiFi on my phone off. Please help, I feel like I’m going crazy!