Forum Discussion

jgives10's avatar
jgives10
New Contributor
8 months ago

Raised prices in my area with no alert

Hello! I am single man living in a 700 square foot 1 bedroom apartment and for some reason my internet bill is almost on par with most homes. I use only internet which was $49.99 a month for the pas...
  • MariaL's avatar
    MariaL
    8 months ago

    Hello jgives10, 

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High-Speed Internet services with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at CoxHelp, visit us on Facebook, or email us at Cox.Help@cox.com. Be sure to provide this post, your full name, and your complete address.

Darkatt's avatar
Darkatt
Honored Contributor
6 months ago

More than likely, you were enrolled in a 2 year plan discount, and when the 2 years rolled off, your plan went back to the normal price. You need to contact Cox and ask to speak to someone in RETENTION, and see what they can do for you, to get the price back down. 

BTW, Do what I did, I have the calendar on my phone set to notify me 1 week prior to the end of my plan so I can call Cox and either renew the discount, or sign up for a new plan. 

This is what MariaL should have provided you for information.