Forum Discussion

DLabit29's avatar
DLabit29
Contributor
4 years ago

Question about upload ping

So I've been struggling to pin point an issue I've been enduring for years. I'll start by saying that I've had probably 20 tech visits in the last 20 years. In that time I've had all wiring and c...
LatitiaS's avatar
LatitiaS
Moderator
4 years ago
Hi DLabit29,

This is certainly a unique situation. Ingress would certainly interfere with the service but since the signal levels are in spec, there does not appear to be an ingress issue in your area. I see that this issue has been escalated and is pending at this time but I'd like to ask have you by chance provided us with any trace route data to review. If not, it would be beneficial to send us a trace route to each site you are experiencing the issues on. Be sure to run it while the game is running.

Latitia
Cox Support Forums Moderator
  • DLabit29's avatar
    DLabit29
    Contributor
    4 years ago

    I've sent countless ping plotter results to social media support.    Pings spike up to 200ms+ on any ip that I ping, and it's even worse when I'm gaming and putting a load on my network.

    I can't ping the game servers because they do not provide me with the ip address for the servers.

    But it happens on all online games I play. So it's not the servers 

    • CrystalS's avatar
      CrystalS
      Former Moderator
      4 years ago
      Hi @DLabit29,

      I know how exasperating it is to deal with an ongoing issue such as this. I'm here to help. Due to the uniqueness of this situation, the Forums members are unable to assist you. I know we are working with you on this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com and let us know if you have any further issues after your scheduled service appointment.

      Crystal S.
      Cox Support Forum Moderator