Forum Discussion

cb_in_the_oc's avatar
cb_in_the_oc
New Contributor
6 years ago

Problem with sending email

Since 4/24 we have not been able to send emails using our Cox accounts through the mail app while using data on our iPhones. We can send through gmail & other accounts or while using wifi. We have the most current IOS & have confirmed the email settings are correct. I have contacted Apple, T-mobile, and Cox multiple times. Everyone points at the other. However, Cox updated their outgoing email server last night when this started. It appears to be a Cox problem, but they will only try to resolve if I pay for Cox Complete Care to reach a real tech, instead of a gatekeeper. Been with Cox for 2+ decades & I do not appreciate this "service". So how are you going to fix it?

  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Cb In The Oc. I can understand your frustration regarding not being able to send emails. For further assistance, please send a copy of this link along with your complete address and name on the account along with any errors you are getting to cox.help@cox.com and we will be glad to assist you with getting this fixed. Thanks, Lisa -Cox Support Forums Moderator