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MetairieCoxCust's avatar
MetairieCoxCust
New Contributor II
3 years ago

Precisely Timed Daily Cox Network Outages

What could cause a Cox system outage to occur everyday at exactly the same time for many days in a row?

For 8-days in a row, the outage occurred at 7:11am, and for the past 4-days it has occurred at exactly 10:29am.

The cable modem goes offline and shows a complete loss of signal when these outages occur.

The Cox phone app always says there is high Internet traffic in my area that could affect internet speed and connectivity. Multiple calls to Cox were made when the outages occurred, and they always said they are aware of an outage in my area and technicians are working on it.

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  • rnwells81's avatar
    rnwells81
    New Contributor

    I am SO TIRED of these DAILY outages. EVERY.SINGLE.DAY!!! I was having this trouble before, so I upgraded my service last summer and was told these issues would magically disappear. Now I pay more for the same crappy service. Lately the issues happen at least 20 times every morning. Cox obviously can't handle the load being placed on their network; I understand that. I'm frustrated at paying more for service that doesn't work though. It impacts my work and my daughter's schooling.

    • MetairieCoxCust's avatar
      MetairieCoxCust
      New Contributor II

      I would like to hear some technical explanation from Cox for what is happening in the Cox network to cause these outages, especially the outages that happen at exactly the same time everyday.

    • MariaL's avatar
      MariaL
      Moderator
      Hi rnwells81,

      We know how important it is to stay connected and we’d like to investigate this issue for you. Please send our team an email at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:

      www.facebook.com/.../
      https://twitter.com/CoxHelp

      Maria
      Cox Support Forum Moderator
      • MetairieCoxCust's avatar
        MetairieCoxCust
        New Contributor II

        Maria, can you please answer the questions posted here? I'm sure that others looking at these posts would like to hear a technical explanation from Cox about what could cause a daily outage and the exact same time.