Pop.cox.net Down
I have multiple reports from cox webmail account holders, that their POP email isn't working. They can send email fine as smtp.cox.net works fine, but they aren't receiving new emails.
When atte...
Forum Discussion
I am in Las Vegas, NV, a 20-odd years customer of Cox, and this is my problem too, exactly.
It started last Monday, April 10. My Thunderbird could send but not receive mail. I first thought perhaps it was some Internet connection problem but the usual nostrum of turning the Modem/Router off and on and even computer restart did not help. Ping to POP.COX.NET server got automatically redirected to POP3.EAST.RS.OXCS.NET and timed out. Ping to IMAP.COX.NET and SMTP.COX.NET worked though.
I had several chat sessions with the Client Disservice. The first one ended with the soothing message "I was able to confirm that the pop.cox.net server is having a little update and we hope that by the end of the day this issue is fixed". Of course, nothing happened. Such "little updates", translation - fixing what ain't broke - always spell trouble. The other sessions were also equally frustrating and their basic premises were (a) there was no problem at their end, (b) I was a fool and (c) my software (Thunderbird) needed a reset. Unwilling to engage in a time-wasting, fruitless and aggravating wild goose chase, I terminated the chats, keeping their transcripts.
Although IMAP.COX.NET was pinging, switching the server to it and the port to 993 as instructed by some Internet websites did not help.
So this morning I shot a snail mail to Mr. Len Barlik, Executive Vice President and Chief Technology Officer, Cox Communications, Inc,, 6205 Peachtree Dunwoody Rd, Atlanta, GA 30328 (an address I pulled from their confusing and convoluted website) recounting my woes and hoping for some help from the top echelon which is always an uncertain prospect. I still remember how a few years ago their SMTP server had acted up and sending mail had stopped but Cox stubbornly refused to admit that there was a problem and after a week-long period of frustration the service magically resumed without any changes at my end and with no apologies or even an explanation from Cox.
Yet another problem has now cropped up. When I try to access this board with Firefox, I sometimes get this mysterious message "Bad Request - Request Too Long HTTP Error 400. The size of the request headers is too long." After several failed attempts to log on I switched to Internet Explorer and succeeded, for now, anyway.
I don't use thunderbird, too many issues with it. I actually still use Windows Live Mail. It's old, but it works flawlessly. Here is a quick snapshot, the first three are pop accounts, the second 3 are IMAP accounts.
The green check marks indicates a satisfactory connection and access. I purposely did not copy my email account names though.
I just sent a email to cox.help@cox.com requesting a moderator to chime in on this. Maybe POP3 is down in certain areas/states?
- Hey there!
I've not seen any known issues on POP servers. We have discontinued server names containing east, west or central, and have updated security requirements when using third party email clients in order to help protect customer information. Information on the updates can be found at www.cox.com/.../updating-email-client-settings-to-protect-your-information.html but these updates are for outgoing settings.
POP settings should also be secured. Additional information for these settings can be found at www.cox.com/.../cox-email-server-settings.html.
If any Cox residential internet subscribers with active email accounts are having trouble email us at cox.help@cox.com.
Colleen
Cox Support Forums Moderator
Thanks for the tip. However, since multiple users are having the same problem at the same time, it seems highly unlikely that the problem is with the client software but rather with the POP server itself and possibly related to the "little update" which one agent had mentioned during the chat. It may also be a localized problem affecting only the users within a certain zone and, if past experience with the SMTP problem is any guide, then some day somebody will spot something and throw a switch somewhere and it will go away by itself . . .
Well, POP.COX.NET is still down for me (when I try to receive email it merely says "pop.cox.net connected" and then hangs) and Windows Live Mail is no longer available and no reply from Mr. Len Barlik (not that I was expecting any) so switching to IMAP.COX.NET seemed like the only option left for me but although websites like
https://www.getmailbird.com/setup/access-cox-net-via-imap-smtp
https://clean.email/blog/email-settings/cox-email-settingsmake switching to IMAP sound so simple, after several attempts to set up an IMAP account with T-Bird's elaborate and confusing Wizard, nothing worked. I wish it would have a single form that one could fill with all the required information and press a button.
So I am making do with Webmail for now but its biggest drawback is there is no simple way to monitor multiple accounts without manual logon and logoff for every account whereas with Thunderbird I could download mail from all accounts with a single click.
Is there any alternative to Thunderbird that is more straightforward to use and can setup IMAP accounts and is compatible with Windows 7?
POP.COX.NET is working fine. Thunderbird is NOT mail software I would use. Windows live mail CAN be found.
What server are you using exactly? Pop.cox.net or something else?
As for Firefox, I just tried with version 110 and updated to 112 and both worked signing into forums.cox.com. Do you have 2FA enabled?
It is POP.COX.NET and my Firefox version is 112 which I update every Friday and have used it for years without any problem.
Do you get the error when viewing the forum or signing in? Have you tried clearing cookies?
