When is Cox going to get this POP and SMTP problem fixed. Continuous problems sending/receiving emails in Outlook. Always get a wiwindow popping up that wants the password, which is there and is correct. But my emails don't go in or out when this box continuously pops up. Then Cox must do something and it goes away, just to reappear a day or 2 later. My computer guy says it is a proproblem with the POP and SMTP. It is soooo frustrating! Anyone else having this problem?

Hey Kayvee, Do you have your email account set up on other email clients, like on a smartphone or tablet, that are experiencing the same problem? Do you have the "Remember Password" or "Save this Password" checked in the log in popup screen?

Kayvee, I, too have been suffering with this problem ever since we All were "forced" into loading Win 10 on our PCs. The only way I can read my email in Outlook, is to search my Outlook inbox, then click on the "search All Mail" option, then add 1 letter to the search box; which will load any email that contains THAT letter, I did this today, (First minute on line.) and received every email sent to me since the last time I logged on (2-3 months ago.); Today wasn't as bad as the fri4rst time I tried that trick, the first time I received over 7000 unread emails, dating back to 2014., And some even earlier. I went to"Account settings, and made the change to POP, but the only line that offered POP, shows my Name, but not my email address my Email only showed only on , the 3 SMTP options.

Mary F will changing my settings from POP to STMP cause any problems? [ what about the [cox east] indicators I see occasionally? they seem to have gone away in the past few ears] MaryF. I've made the change to an IMAP/SMTP account which included my Cox email address; checked the password, and everything else, all checked out correctly, and I received confirmation that the change was successful; I sent a test message That is now apparently hovering in the cloud,, because it most definitely did not get to my Outlook2010 in box. What do we do now?

Hello Deckape, Your server settings should matching the following: -incoming server: imap.cox.net:993:1 -outgoing server: smtp.cox.net:465:1 -The username should be your email address without the "@cox.net" -All of the check boxes at the bottom of the account settings screen should be checked. Please let us know if you are able to send an email message to yourself.

My husband and I have been suffering this same issue for more than 2 months now and now its to the point where the mail will not even show in Outlook even with the credentials verified. I have worked with Outlook more than 10 times on this issue and they have stated that Cox is the one with issues and since all my email addresses have been compromised and more than 4000 emails have been sent to Russia which I never sent and reported more than 50 to Cox with no resolution and its getting worse, I believe Outlook is correct and this is a Cox issue. I have NEVER sent any email to Russia nor has my husband and none of our other online accounts have been compromised in any way. So you need to find out who is selling email information or you need to block emails to Russia unless they do one of those verification things to show they are not a bot. Also you need to delete every single one of the returned mail notifications from my email account, I am tired of using Cox webmail and deleting 20 at a time and the next day the 1000 or so I deleted the day prior have all been replaced by shiny new ones and brought along 200-1000 more with them.

POP and SMTP problems | Cox Community

stevem61
New Contributor
7 years ago
All I want to do is scan my documents to my cox and work emails. i have changed the port to 465 and 587 with no luck. I have changed my password. I think it is about time to look at other providers. Cox seems to not care about keeping its subscribers.
BobCo
New Contributor
7 years ago
my wife tells me we should switch to GMail for all of our accounts. maybe just the senders that are important we will switch to Gmail? Gmail is free and seems to work without any issues like accounts being set to Inactive or have constant pop-ups requesting for the password. the will slowly switch others to the gmail accounts ... will Cox give us a reduction in price it one does not use Cox Email??
DustinP
Moderator
7 years ago
Richard Faris,

Can you sign into webmail test a send and receive email to yourself with the cox.net account that is not working in Outlook?
BobCo
New Contributor
7 years ago
Can't do that when the Email Account has been set to inactive. So first go to Profile and see if it has been inactivated. It can happen at anytime and without warning or error message
StephanieA
Former Moderator
7 years ago
Hi Everyone,

We can confirm what the settings should be for the email client however we don't offer support for the client program or software. Since there are multiple settings for the servers, please pay close attention to the server name, port number, and authentication. If one of the settings are wrong, the client will give an error message. Please make sure the settings match what is provided in this link.

https://www.cox.com/residential/special-offers/secure-email.html

Trying different options won't be helpful. If the settings are correct and you are still having issues, please check all the devices you use to retrieve your email and make sure they are the same incoming server type. If one device is a POP server and another is IMAP, the POP server can cause the IMAP to timeout. If there is a reason why you are using both types, please let us know. We might be able to duplicate the intended outcome with only one server type.

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