Forum Discussion

TAB's avatar
TAB
New Contributor
6 years ago

Poor Customer Support - No Breakdown of Date by Device

I called in to customer support the other day and am appalled at the poor customer support i received.  I had overages on my data and when i asked for a breakdown of the overages was informed that th...
bad service
datausagemeter
internet
LisaH's avatar
LisaH
Moderator
6 years ago
Hi TAB. Cox believes in a fair and open internet and does not throttle or shape traffic. As such, we don't have the ability to know what or how many devices you are using on your network. If you are renting our Panoramic gateway, our Cox Panoramic Wifi app will supply you with this information. Check out www.cox.com/.../data-usage.html as gives some good information. Thanks, Lisa - Cpx Support Forums Moderator