The new cable box installed last year runs of the internet. My plan was unlimited but now it is capped. The cable runs off the internet!!!! Between my 2 kids, my wife getting her masters and work, then my gaming we are looking at an additonal 70 a month. On top of our bill being raised another 40 dollars!! Are you for real?
If you previously subscribed to unlimited data, changing to Cloud DVR shouldn't affect that. Moderators have said Cloud DVR doesn't count against the data cap. Can a moderator who knows please confirm?
How Online Activities Impact Data Usage
Does that include Cloud DVR?
Does data used by Cloud DVR count toward the monthly data cap?
I don't think that is relevant to OP's question, since they said they don't have a DVR, but I am curious too. AFAIK Cloud DVR works like any other streaming service. The only thing "recording" does is flag the show as recorded and list it under recordings. It's not downloading anything to the box because the box doesn't have any storage/HDD. However, you would still use bandwidth streaming the show after "recording" it just like you would watching anything. The question is if that bandwidth is counted against the cap. Since it doesn't count when watching normal TV, I would think it wouldn't count when watching "recorded" content. I think as far as Cox is concerned, it's the same thing.
I posted before OP said they don't have DVR. You are the ONE and may be able to tell when a new forum user is omitting key information, but I haven't mastered that ability. 😉
Moderators have said Cloud DVR doesn't count toward data cap, but that was a long time ago. We need a moderator to research official Cox documentation and answer the question.
AI Overview said the following:
No, watching recordings from your Cox Cloud DVR does not count towards your data cap when you are accessing it within your home network; however, if you stream your DVR recordings outside of your home network, that data usage will count towards your data cap as it is considered streaming over the internet.
AI Overview also said this:
Cox Cloud DVR does not have a separate data cap, as the storage space for your recordings is considered part of your overall internet data usage, meaning your Cloud DVR recordings count towards your standard Cox internet data cap, which is typically 1.25 terabytes (TB) per month; exceeding this limit will incur additional charges based on your plan.
Wording the search slightly different produced completely opposite results. AI has come a long way, but it's not quite ready for prime time. We need a knowledgeable moderator to break the tie.
Sounds like you had unlimited bandwidth as part of a campaign/contract that ran out or was changed when adding the new box. If so, call Cox and see if they can change it back to what it was.
As for the box counting against bandwidth cap, is it a 4K wireless box? If so, it depends on what you are doing and watching on the box. Should say in the guide which stuff uses the limited bandwidth. As per here;
"Like with any other Cox receiver, using content or apps identified as Internet in the guide count toward data usage. Linear content, commonly referred to as live channels or non-subscription On Demand, does not count toward data usage. See Understanding Data Usage for more information."
See here for more info.
I do not have DVR. It is the new cable box that runs off the internet there was no other option when we moved. That effects data usage big time!! Oh this program is available in 4k cool. Oops that's running off your internet. So now we are looking at $100 extra a month when for years this was not a charge or ever a charge!!! On top of a $200 bill that just got upped by $57 just cause. Now all the added fees. Good luck keeping loyal customers now.
You have the right and ability to install coax in your house and switch back to your old box or at least a similar box. The technician probably couldn't because of the layout of your house and inability to wall fish.
::edit:: this assumes you have regular Cox. cable internet and not Cox fiber. with cox no longer installing rfog and since the fiber onts don't have coaxial out, there's no cable to plug into the box. That might be why you were forced over to the wireless box.
Thanks for all the avoid the issue. But let's blame the customer of 10 years on it being their issue. One I am educated certified professional. Second the issue is you charging data fees fkr only the purpose of charging more money. Just like you got caught adding extra fees of up to $40 with no explanation. Oh and before you double speak about some made up bandwidth terms. I ,once out of the military did cable design and engineering for time Warner. Data overages set by you are not overages. It is a plan to make money off of customers. Hey thanks to your automaton on managing my usage. Oh do tell if your only connected to the internet cable box does not use bandwidth to your home? Guess you have some magic beans to sell. Bye. Thanks I just left. Next time try not speaking to someone intelligent as if you are more than. Expect more customer losses.
Who do you think you are talking to? We aren't employees. We are just people who tried to help you. Let's not play the "I am angry" game because I WILL win. We gave you a simple solution. Don't watch stuff that says "internet" next to it. Happy?
::Moderator:: Please lock thread. OP is belligerent.
i wholeheartedly agree with the OP. i was at a cox store and decided to upgrade to gigabit speed in january. now just a week into the month of service, i have used 95% of the data in my plan. happened the previous month of service. an upgrade should include the services to use the upgrade. i wish i could dump cox. but in my community cox is the only internet service available. i will end cox in my home the second an alternative provider is available.
chaosagent, I am sorry you're having issues with your data usage. We would hate to lose you because of it. We want to keep you connected, and I understand you have concerns. As technology improves, so does our commitment to improving our technology through our network, speeds, and features. Our High Speed internet includes a 1.25 TB (1,280 GB) data usage and we do offer additional data plans for customers who are concerned about going over the 1.25 TB. Cox notifies customers of data usage through email notifications. For more information on data usage, you may check out our website: https://www.cox.com/residential/internet/learn/data-usage.html. You can also monitor your usage from our website/ app after logging in. For assistance specific to your account, feel free to email us at Cox.Help@Cox.Com with your full name and address along with a link to this forum.
