Plan changed and now overages?
The new cable box installed last year runs of the internet. My plan was unlimited but now it is capped. The cable runs off the internet!!!! Between my 2 kids, my wife getting her masters and work, t...
Forum Discussion
i wholeheartedly agree with the OP. i was at a cox store and decided to upgrade to gigabit speed in january. now just a week into the month of service, i have used 95% of the data in my plan. happened the previous month of service. an upgrade should include the services to use the upgrade. i wish i could dump cox. but in my community cox is the only internet service available. i will end cox in my home the second an alternative provider is available.
chaosagent, I am sorry you're having issues with your data usage. We would hate to lose you because of it. We want to keep you connected, and I understand you have concerns. As technology improves, so does our commitment to improving our technology through our network, speeds, and features. Our High Speed internet includes a 1.25 TB (1,280 GB) data usage and we do offer additional data plans for customers who are concerned about going over the 1.25 TB. Cox notifies customers of data usage through email notifications. For more information on data usage, you may check out our website: https://www.cox.com/residential/internet/learn/data-usage.html. You can also monitor your usage from our website/ app after logging in. For assistance specific to your account, feel free to email us at Cox.Help@Cox.Com with your full name and address along with a link to this forum.
