Forum Discussion
Hi Thibby82,
It sounds like there has been some confusion and I would like to clarify. If the issue is due to Cox owned equipment or a signal delivery issue you will not be assessed a fee. Feel free to reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.
Cox Support Forums Moderator
- Thibby829 months agoNew Contributor II
I was told by your technical department that anytime Cox had to send someone out, (even if it is not my fault) I would have to pay for $75 for it. This had to do with a visit scheduled, that I quickly canceled when I was told this. The tech dept individual said if I paid the roughly $10 a month, I would not have to worry about that issue. I honestly felt trapped into having to add it as we are on the 3rd monitor due to them overheating and just dying out when there are enough outages.
- Thibby829 months agoNew Contributor II
But please feel free to remove that from my bill since I have been paying for it needlessly now.
- StephanieS9 months agoModerator
Thibby82 I'd be happy to take a look at your account. Please send me an email to cox.help@cox.com and include your full name and address. I can help!
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