Panoramic WiFi Pods - Frequently going offline.
I got the Panoramic WiFi Pods roughly 3 or 4 months ago and up until a couple of weeks ago they worked perfectly fine. Lately though, 2 out of 3 of the pods have been frequently going offline throughout the day. In some cases they go offline within minutes of coming back online. They usually stay offline for anywhere from 2-5 minutes however sometimes it remains offline until I attempt the re-connection through Cox App. The 2 pods that are going offline frequently are the ones that I connect to the most. As a result, when they go down, my internet connection drops as well, which is incredibly inconvenient when I'm working from home and/or in meeting with my coworkers. Unplugging, waiting, and re plugging them in seems to fix the issue, but it's hit or miss on how effective it is as occasionally, the pods go offline afterwards.
I worked with one tech support agent over live chat last week and was able to determine that the issue seems to lie with pods themselves, not our internet connection, wires, or router. However, since during the live chat, the pods were back online, the support representative was unable to investigate any further and requested that I recontact them when the pods go offline again. Problem with that being as I listed above, they only tend to remain offline for a short time and getting through the queue to get support is usually longer than that period.
Has anyone else been experiencing this issue with their WiFi pods?