I don't have the Panoramic so I can't explore.
If rep thinks the Panoramic and Pods have the same BSSID, this could be a problem.
The Panoramic is your WiFI, right? Meaning, the Panoramic isn't in Bridge Mode for another router.
Does a wall switch control the electrical outlets?
Does the Panoramic offer MAC Address Filtering and if so, is it currently enabled?
While initializing the Pods, did you happen to change the name(s) of your network?
I've read you should only plug in and initialize one Pod at first and after success...plug in the next Pod.
Ensure your Panoramic has a single SSID for both 2.4 & 5 GHz bands.
Pods are dual band but require one WiFi network name and password. They do not support separate network names for the 2.4 Ghz and 5 Ghz bands.
If the Pod is going to connect to a gateway that is currently configured with two separate network names, then during the Pod activation, the network names will be combined into one and will take the name of either the 2.4 Ghz or 5 Ghz band.
Note: This means that two bands exist, but are combined into one network name to allow for a seamless WiFi experience as a device moves around the home.
