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paoladed's avatar
paoladed
New Contributor
25 days ago

Panoramic Wifi heat and sound

I am new to Cox. I received a Panoramic Wifi Gateway this week. I notice that the equipment is usually super hot and it makes kind of a buzzing sound which sometimes is really disturbing!

Are the sound and the heat normal of this equipment? Previous modems and routers i've used before have never gotten so hot and made this sound.

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  • LaToyaW's avatar
    LaToyaW
    Moderator
    24 days ago

    Hello.

    Thank you for reaching out. I recommend swapping the modem out. I can schedule a technician to come out and swap the unit, or you can also bring the modem to the nearest solution store. When you have a moment, please send your full name and complete address at Cox.helpCox.com for scheduling.