Packet loss making Black Desert Online unplayable
Several customers of Cox Internet services have been experiencing extreme lag in the game Black Desert Online (BDO) since Friday 12/7, at times making the game completely unplayable.
Other than when BDO servers themselves were getting DDOSed, my husband and I have had no issues all year until Friday. BDO is the majority of what we use our Internet connection for, so this is a major interruption of service for us.
Here is a thread about the issues: community.blackdesertonline.com/index.php
A Cox Technician came out to our house today because that was the only way Customer Support could escalate the ticket. The Technician confirmed my home connection is fine. We're both on wired connections. Discord, streams, and other games work fine. The issue is before we get to the game server 49.236.159.226, on a hop between Cox and Level3.net. According to WinMTR, for me the packet loss starts at the hop from nyrkbprj01-ae3.0.rd.ny.cox.net (68.1.5.157) to lag-22.ear2.NewYork1.Level3.net (4.35.90.1).
Since I'm a customer of Cox and not Level3, I'm posting here, in hopes that someone can get this to the right people to resolve this issue.