Forum Discussion

brmkmm's avatar
brmkmm
New Contributor
5 years ago

Outlook keeps prompting to "Enter Network Password"

Outlook keeps prompting to "Enter Network Password"
LisaH's avatar
LisaH
Moderator
5 years ago
Hi JP Sports. It is possible that your password in Outlook may be corrupted. You may want to verify that the incoming user-id doesn't have @cox.net in the name and remove the password and save it. You will get an error but it will log this change. Then input your password and save it. - Lisa, Cox Support Forums Moderator
JP_Sports's avatar
JP_Sports
Contributor
5 years ago

The IMAP account settings page only includes my Cox User ID in the user name and password only.  @cox.net is not included in the user name.  Server is imap.cox.net, port 993, SSL/TLS encryption, SPA box unchecked.  So not sure what the root cause is.

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    You may need to create totally new password for this email account and update the incoming and outgoing server settings on all devices that use this email account. - Lisa, Cox Support Forums Moderator
    • JP_Sports's avatar
      JP_Sports
      Contributor
      5 years ago

      I just created a new password about a month ago and it has caused nothing but problems.  I only use my laptop and my phone and both are up to date.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        5 years ago
        @JP Sports

        What version of Outlook are you using?

        Jonathan J
        Cox Moderator