Forum Discussion

apctjb's avatar
apctjb
New Contributor
8 years ago

Outlook 2016 frequent popups asking to re-enter user name & password for imap.cox.net server.

Reading the forum it appears this is a known issue; and hoping there is a solution. Background; I have had my cox email account for +10 years. Same email address, username, password. About a year...
Swamper's avatar
Swamper
New Contributor III
8 years ago

I get those pop ups from time to time but not often. Looks like the Cox email server fails to communicate with the external Radius server to get the required authentication. Many companies frequently have user login info on a separate server (Radius server) and it requires a fast and strong data connection to the application server (Email).

Experienced IT people can recognize and correct the problem quickly. ..... and then there are those that muddle along pretending to be IT experts because they one took a course in data communication.  ... sigh...