Forum Discussion

pHXuSER21's avatar
New Contributor
3 years ago

Outages in Phoenix for the past 2 days 9/9 and 9/10 2021

Seeing following problems from home work computer to office work computer for past 2 days.

Called Cox phone support. After waiting 22 minutes was connected to someone's child talking gibberish.

Very unprofessional.

Here's what the trace route info looks likes here in Phoenix from Sun City area to Midtown/Glendale area (Dunlap). Leaving off my home & work IP addresses.

Tracing route to over a maximum of 30 hops

  1     3 ms     2 ms     1 ms
  2     *       18 ms    22 ms
  3    23 ms    13 ms    13 ms
  4     *       14 ms    13 ms
  5    17 ms    18 ms    12 ms


Tracing route to over a maximum of 30 hops

  1     3 ms     1 ms     2 ms
  2     *        *       18 ms
  3     *       16 ms     *
  4     *       26 ms    20 ms
  5    43 ms    25 ms    92 ms

1 Reply

  • CrystalS's avatar
    Former Moderator
    Hello @PHXuSER21,

    I'm so sorry that you are experiencing internet issues while working from home. I'm here the help. In order to truly assist you and access the issue. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    When you reach out to us, please send 3 traceroutes using a device(laptop/desktop) connected directly to the modem, freshly reset(both device and modem), with no VPNs, no routers. Please send screenshots of 3 traceroutes-one to Google, one to Yahoo, and one to the websites that are experiencing issues. We will review them and work with you to resolve your issue.

    Crystal S.
    Cox Support Forum Moderator