Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service. Cox will not even communicate with us to give us an ETA. I...
Forum Discussion
I get that you're trying to help but just to let you know I can confirm that their customer support team is ignoring this message they sent out to us. I just got the same response 5 mins ago from a customer report rep saying that I'm currently in an "outage area" and they have no eta for repairs nor will they being sending anyone out to deal with the outage. This was my biggest complaint with cox throughout all of this, their communication has been beyond awful and it's so bad that their customer support team is not on the same page as their communication team.
Hello, I apologize that your service has not yet been restored. I assure you that our field crews are working as quickly and safely as they are able to restore services to this area affected by tornadoes. I know how frustrating it is to wait for services to be restored after a big storm, and not having an estimated repair time makes waiting even more difficult. If you would like further assistance please email us at cox.help@cox.com with a link to this thread or reach us on Facebook, Twitter/X or Instagram with your questions or concerns. Thank you for choosing Cox for your services and for your patience while we work towards resolving the outages affecting you.
What's emailing going to do? Can't even pick the line up out of my yard.
