Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service. Cox will not even communicate with us to give us an ETA. I...
Forum Discussion
Look as a customer I completely understand that it takes time after a storm at this level but the way cox has handled it has been awful. Nearly half a month later you would expect some form of communication or holds on payments for people effected. Every convo with live chat or customer care results in the same answer. "There is am outage in your area and there is no eta" while the disaster report online states to expect service after 48 hours of returned power. We just want some actual communication, your system is set up so that anyone with "outage in your area" is silenced and has no way to get any real answers. The cherry on top was getting a notification today to pay for my bill by the 15th.
sidcdemi
I understand how frustrating it would be to be disconnected from the automated phone system after hearing an outage notification. I also know how stressful it can be to depend on your service and not know when it might be restored.
Cox has added network alerts to the Cox App as we've received feedback over the years of customers wanting to know when we're aware and working on solutions. As for details, I understand transparency is important. I apologize there isn't much detail we have but please know that when our crews are aware of an issue, we strive to provide a solution as quickly as possible. Return of power may mean commercial power, rather than residential power.
I apologize for the timing of any automated bill reminders you may receive. Billing, account, and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X @CoxHelp, or visit us on Facebook.
I signed up for these updates 10 days ago. Still waiting. Why can't so.eone from your field services team actually give us an ETA on solution.
