Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service. Cox will not even communicate with us to give us an ETA. I...
Forum Discussion
Look as a customer I completely understand that it takes time after a storm at this level but the way cox has handled it has been awful. Nearly half a month later you would expect some form of communication or holds on payments for people effected. Every convo with live chat or customer care results in the same answer. "There is am outage in your area and there is no eta" while the disaster report online states to expect service after 48 hours of returned power. We just want some actual communication, your system is set up so that anyone with "outage in your area" is silenced and has no way to get any real answers. The cherry on top was getting a notification today to pay for my bill by the 15th.
I have called 3 days in a row and spoke to 3 different supervisors. All 3 of them promised a call back and all 3 have yet to call.....
