Outage in Rogers, AR
It’s been 2 weeks since the tornado went through this area. We have power, streets are cleaned up but we still can’t get internet service. Cox will not even communicate with us to give us an ETA. I...
Forum Discussion
After a big storm, other electric companies send trucks from surrounding states to help restore electricity. But do other cable companies come from surrounding states to help the local cable company with Internet repairs for storm damage? Probably not so much.
Has electricity been completely restored and have the streets been cleared over the entire city? The tornado that hit Rogers, AR was 1.7 miles wide. It would have been the largest tornado in Arkansas history, but another tornado near Decatur about the same time was 1.8 miles wide.
So Cox can't get subcontractors? Do they not have the money for them? They can't communicate with their customers to give them an idea what's being done? We just have to assume we will not get service for weeks? Months? They will lose a lot of customers . . . I will never recommend them unless they turn this around.
Hi, thank you for being a valued Cox customer. Providing reliable services is our top priority. Please reach out to us at Cox.Help@cox.com with your full name address and link to post so that we can help.
How about you reply to us in this thread instead of getting us to do what you want. We already have disruption in service and now you want us to keep following your orders?
I get it. Your Internet has been out for two weeks and it's frustrating. When severe storm damage occurs, Cox has to wait for electrical infrastructure repairs to be performed before Internet repairs can be made. They can't start as soon as electric companies. When a storm took out services in a large part of my city last summer, Cox was included in the daily updates from the mayor's office. It's going to take some time, but it will all work out. In the meantime, be thankful you're alive and well... with electricity... and a house. A lot of other people in Rogers aren't so fortunate.
Electric companies have since sent back the help. I live in Rogers. You don't have to talk to me about Lucky. But I have given COX ample time to perform the same as the electric companies. I'm also not asking them to perform anything to a level of the electric companies. I am asking for some sort of communication. Some sort of ETR. Anything other than a canned response and no reply to our inquiries. Their website states 24 to 48 hours after power had been restored we should expect COX services to be restored. That is all I have to go on. If they tell me other wise I would not be commenting on this.
Clearly you do not live Rogers. You aren't watching the electric companies bust their humps to help MY community while the telecommunications company is nowhere to be seen.
