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Nvandenburgh's avatar
Nvandenburgh
New Contributor
5 years ago

Outage for over a day now. No customer service help

After being disconnected from multiple chats on the extremely buggy app (doesn’t help that I have no internet) I decided to turn here.

I was told at 8AM someone would be coming to fix my complex’s internet outage at 11AM, it is almost 11PM now. Ive spoken with 4 agents today all who said it would be restored shortly and that people are working on it. No one has came out yet. I am requesting a refund for the time lost on this outage. There is no reason why a Tech couldn't have came out today. Its been 24hrs without internet and we rely on it to work, and make our income

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    Hello. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.