Forum Discussion

Jubjub's avatar
Jubjub
New Contributor
5 years ago

Outage for close to a week now

I don't understand what could be taking this long to clear up an outage, or at least give a date on when this will be fixed.

I have not been able to get on this week, the internet has been down since Tuesday. I was told it would be fixed today but it's been down the whole day, and the site still lists no estimated time. 

The last time I saw a technician out in the area was on Tuesday when all the issues began, but since then I have yet to see any technicians out here despite the reassurance that it's being worked on for close to a week now.

connection issues
Cox
internet
outage
packet loss
  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    JubJub, Forum's members will not be able to assist you with this issue. I recommend you contact us on one of our Social Media Platforms for assistance as we will need additional account information to help you with this issue:
    - email us at cox.help@cox.com (include a link this post)
    - Twitter @coxhelp
    - Facebook

    You may also chat online with a tech: www.cox.com/.../contactus.html Scroll down to and click on Let's chat.

    Thank you,
    Mike J.
    Cox Support Forums Moderator