Forum Discussion

Balliver's avatar
Balliver
New Contributor
2 years ago

Outage....again

So another Friday night outage. Had a tech out a couple weeks ago that stated there were 18 outages in a 30 day period. Speed has been super inconsistent and far under what I'm paying for as well. They also tried to charge me for the tech after the tech said there would be no charge. Have reached out multiple times and they have fixed nothing. Tech didn't fix anything either. He tried and was here for hours, so I at least commend his effort.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    That stinks, but not sure how anyone here can help. Did you want to troubleshoot or do you have no signal going to your modem?

      • Balliver's avatar
        Balliver
        New Contributor
        2 years ago

        It hasn't been. So far Cox has done nothing. 

    • Balliver's avatar
      Balliver
      New Contributor
      2 years ago

      Currently no signal to modem. Happens this way all the time. 

  • JuanC's avatar
    JuanC
    Moderator
    2 years ago
    Hello Balliver. I"m sorry to hear that you are having issues with all of these outages. Please contact us through Social Media so that we can assist you with this matter.

    Thank you,
    Juan
    Cox Forum Moderator
    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Hello Juan, can you give a link to Cox's Facebook? The one in the welcome thread is broken.

      • Becky's avatar
        Becky
        Moderator
        2 years ago
        Hi WMO, thanks for letting us know about the broken link on our welcome threads. I've fixed them! The Cox Facebook page is found at www.facebook.com/.../. -Becky, Cox Support Forums Moderator