Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com.
These problems started approx 10 days ago when the net was down for "maintenance and upgrades" as I was told at the time (9 PM) and that it would be back online at (1:02 AM, very specific I thought). I suggested maybe they consider doing "maintenance" STARTING at 1:02 AM. Anyway, since the "upgrade" the service has been garbage, slower and intermittent.
I have been a customer for 30 years, definitely time to change. My neighbor went with Starlink and is very happy.
mdl
Hi, I'd really like to take a look at your services and see what's happening. Please send me an email and include your full name, address and a link to this Forums post. You can email me at cox.help@cox.com.
StephanieS
Cox Support Forums Moderator
Your tech was out Saturday 2/3 and determined that my problems were caused by the "maintenance and upgrade to improve my experience". Something about "balancing" the hub's traffic. And also that my problems, caused by Cox, wouldn't be fixed for 5-6 days. How exactly is this improving my experience???
Starlink is looking better and better.
Hi, there. I'm really sorry about the ongoing nature of this issue and I would like to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you and help out in any way I can.
